FAQ - Tropicland Travel
El Limon Waterfall & Bacardi Island


Frequently Asked Questions

If you have any questions about planning, tours, transportation or the country, here you will find useful information. So, make sure to clarify all your doubts, and if you don’t find the answer to your question, feel free to contact us and leave us a message, and we will be happy to assist you.

Do I need to show my tour ticket?

Yes, you should always have a copy of your ticket printed or in your phone to show to the providers.

Can a person with a disability take tours?

Yes, you should always have a copy of your ticket printed or in your phone to show to the providers.

Once my reservation is made, how long should I wait to receive my purchase receipt?

You should wait between 5 and 10 minutes maximum.

Are there baby seats in the transportation?

Yes, all the transfers include baby seats. However, we recommend you specify the age of the baby in the tour comments and we will prepare the baby seat.

How long should I wait for my transportation at the airport?

The delay time limit is 10 minutes from the time set by our Tropicland representatives. If this time is passed please contact our service center, where we will help you to follow up on your transportation service.

How do I identify the driver or my transportation?

Our drivers dress formally and they will receive you with a sign or tablet where your name will be. So that in this way you can easily locate your driver.

If I can't find my transportation, what do I do?

If you cannot find your transportation at the airport, we recommend you contact our service center and we will help you monitor your transportation service.

How long does a transfer take from the punta Cana Airport to the hotel zone of Bávaro?

Transfers from Punta Cana International Airport to your hotel can last from 15 to 25 minutes maximum.

How can I cancel my reservation?

You must notify your Tropicland representative 24 hours before the day of the activity or transportation service. Once our representative cancels your reservation, we will send you an email certifying your cancellation.


If you do not request the cancellation in the established minimum time, you must present a medical certificate or a legal document that justifies your absence. In order to help you with the refund of your money.

Can I modify any information after I have made my reservation?

Yes, you must notify your Tropicland representative 24 hours before the day of the activity or transportation service. Once our representative modifies your reservation, we will send you an email that validates your request.

Can I pay on destiny?

Yes, but you must first pay a 50% advance through our platform to ensure that you will go on the tour.

Is it safe to pay through a reservation system?

Of course, it is 100% recommended and we work with one of the most powerful booking engines such as Trekksoft. So, feel comfortable and safe to make your payments online, and in any case we will be always to your side.

How can I pay my booking reservations?

You can pay through our platform Trekksoft which is 100% recommended, and you will also have several options such as credit card, PayPal, or payment on destiny.

Where will be the meeting point for the tours?

Once you choose the tour we will tell you where to wait. However, on most tours you must wait at your accommodation site. If you are not staying in a hotel or apartment, we recommend you specify where you are in the tour comments and we will contact you.

Can a person with a disability take tours?

Yes, some tours are adapted for people with disabilities and with all the comforts to enjoy the trip. Nevertheless, we recommend you specify what type of disability you have in the tour comments and we will have everything ready for you.

What is the minimum number of people to take a tour?

That will depend on the tour, since some are individual, in pairs, large and  small groups. Nevertheless, we recommend you write in the tour comments if you want to do a tour with a special group or private.

What happens if there is bad weather on the day of my tour?

Our representatives will take care of rescheduling your tour days before your return flight. If we cannot schedule the day for that activity, we will guide you to find more options for similar activities or of your interest. If neither of the two proposals favors you, we will refund all your money.

How long should I wait for my transportation at the meeting point for my tour?

If your delay exceeds ten minutes, we recommend you contact our service center, where we will take care of communicating with your representative and give you an answer with the status of your transport in at least 5 minutes.

Can I get a discount if I buy two or more tours?

Of course YES, we actually always have offers and discounts for our customers, so you should check out the latest ones we have for you!

What is the weather in the Dominican Republic?

Our Dominican Republic is an island where the tropical climate stands out, the temperature of this territory during the day ranges between 27C and 32C. And during the winter they can drop to 18C and 23C. The rainy season begins from April to November, with May, August and September standing out as the most torrential months of the year.

Do I need a visa to go to Dominican Republic?

That depends on the country where you come from. However, we recommend you visit the official government website to check all the requirements: 


Where is the Dominican Republic located?

The Dominican Republic is part of the countries that make up the Caribbean. This one bordered to the north by the Atlantic Ocean. To the east by the Mona Channel that separates it from Puerto Rico. To the south with the Caribbean Sea and to the west with Haiti, a neighboring country. With whom you share territory on the island.

This wonderful country is in the most convenient geographical position for the needs of its visitors, since its warm climate is the ideal one to escape the winter and enjoy a rejuvenating summer, accompanied by the best beaches.

What to do in the Dominican Republic?

The wonderful island of the Dominican Republic has a great variety of activities and places to visit, where its beautiful beaches and sandy keys with crystalline water stand out, these being the most visited in Latin America. In turn, you will be able to carry out Safari-type activities where you will get to know its nature, the mountainous area and the Dominican countryside. On the other hand, you can also take a walk through its cities and go shopping in its stores and shopping centers.

Know before you go to Dominican Republic and explore all the activities you can do.


Can I exchange my money in the Dominican Republic?

In the Dominican Republic there is no exchange control, so you can make your exchanges in any bank in the country. As well as you can get exchange houses supervised by the central bank, where you can buy and sell your currencies at a reasonable cost.

It is important to inform you that inside the airport you can also get these houses that buy foreign currency. However, we recommend you buy or sell your currency in the premises outside the airport, since the exchange houses in the area offer better rates.

Can I easily find ATMs to make transactions in the Dominican Republic?

Yes, both at the airport, hotels, gas stations, boulevards and shopping centers, you can count on the presence of ATMs, where you can carry out your transactions in an easy and safe way.

The most prominent banks that provide these financial services are the following:


Dominican Popular Bank


BHD Leon


Bank Santa Cruz

Caribbean Bank

It is important to note that, if you handle Bitcoin, you can also get ATMs to exchange these currencies.


Is the Dominican Republic a safe country?

The Dominican Republic is one of the few countries that not only has a national police force. But also has a body called the Specialized Body for Tourist Security (CESTUR).

This tourist police has highly trained officials in ensuring that the laws and regulations that regulate the sector are complied with tourism. Also, through the implementation of prevention and protection plans and programs in tourist areas and thus be able to guarantee the sustainable development of the sector and the Dominican State.